![papercut ng admin login papercut ng admin login](https://cdn.papercut.com/web/img/discover/content/easy-printing/administration-shared-account-list.png)
Is this affecting just one card or user or multiple?Ģ. There are a few ways to troubleshoot this:ġ. This error message is shown on the photocopier screen when a user tries to authenticate. The error message received is Invalid Authentication This can be done by logging into the PaperCut Admin console > Options tab > General tab > tick the checkbox “Allow users to change their card/ID PIN” and then scroll to the bottom of the page and select Apply.Īlso, go to the PaperCut Admin console > Logs tab > Application Log tab to see if there are any errors being shown there to help troubleshoot. Before doing that, the system administrator will need to enable the ability to change their own pin. The field hides the real pin number, so you can re-enter it.Īlternatively, the users can change their own PIN by logging into the PaperCut user interface with their account. You can do this from the PaperCut Admin console > Users tab > select the username > Details tab > scroll down to the “Card/ID PIN (digits only) field. The user can have their pin reset if they forgot what it is. This means PaperCut doesn’t recognise the pin number that the user is entering at the photocopier screen. We have a knowledge base article on troubleshooting this error with the Konica Minolta devices over Konica Minolta embedded application shows “Connecting to server” How can I change the format?’ section on Common Questions About Card Readers?
![papercut ng admin login papercut ng admin login](https://www.papercut.com/support/resources/manuals/ng-mf/applicationserver/screen/users-create-internal-user-new-user-settings-17-0-0.png)
it has leading 0000s like 00001234 instead of 1234, then check out the ‘My card reader is reading numbers in a format different to my records. If the card number you see in the Application log tab doesn’t look right. You can also check this by using the Quick Find filter under the Users tab. It’s showing an Unknown card/ID number because this card number is not linked with any relevant user in the Users tab. This screenshot highlights a card ID number reported in the Application log tab.